Responsible Gaming
Stellar Casino supports a balanced approach to gambling. Gambling should be an optional form of entertainment, not a way to make money, solve financial problems or cope with stress. This page explains practical steps you can take to stay in control, recognise when gambling may be becoming difficult and find appropriate support in Australia.
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Our approach to responsible gambling
Responsible gambling means making informed choices about whether, when and how you gamble. It includes understanding that gambling outcomes are based on chance, accepting that losses are possible and deciding in advance how much time and money you are prepared to spend. A responsible approach also means being able to stop when you choose, rather than chasing losses or continuing because you feel pressured to recover money.
Article contents
Stellar Casino provides gambling services for adults who choose to participate and who comply with applicable Australian laws and requirements. You must be at least 18 years old to use gambling services. Gambling is not suitable for children or anyone who is not legally permitted to participate. Do not allow another person to use your account, and take reasonable steps to keep your login details and payment information secure.
No betting strategy can guarantee a win. Previous results do not predict future results, and a game or bet that has not produced a win is not more likely to win next time. Treat all money used for gambling as money that could be lost. Never use money needed for rent, bills, food, education, transport or other essential expenses.
- Gamble only with money you can comfortably afford to lose.
- Decide your time and spending limits before you start.
- Take regular breaks and avoid gambling when tired, upset or under the influence of alcohol or other substances.
- Keep gambling separate from household finances and essential expenses.
- Do not borrow money, sell possessions or use credit to fund gambling.
- Do not chase losses by increasing your stakes or gambling for longer.
- Remember that taking a break or choosing not to gamble is always an appropriate option.
Managing your gambling
Planning ahead can make it easier to keep gambling within safe and affordable boundaries. Before opening a game or placing a bet, consider what you can afford to spend during the relevant period and how long you intend to play. Once you reach your limit, stop. A limit is most useful when it is realistic, decided in advance and not changed simply because you are losing or hoping for a win.
Practical steps you can take
- Set a gambling budget using only discretionary money, after essential expenses and financial commitments have been covered.
- Choose a session length and use a clock, reminder or other method to monitor your time.
- Set account limits or other available control settings before gambling, where those tools are offered.
- Keep a simple record of deposits, withdrawals, wins, losses and time spent. Reviewing your activity can help you see the overall pattern rather than focusing on individual outcomes.
- Avoid gambling when you are experiencing financial pressure, relationship difficulties, work problems or strong emotional distress.
- Tell someone you trust about your limits if you find it difficult to follow them on your own.
- If you notice that gambling is taking more time or money than planned, stop and consider a longer break or account exclusion.
Gambling limits are personal safeguards, not a promise of a particular result. A spending limit does not make gambling profitable and should not be viewed as a way to manage debt. If you are already experiencing financial difficulty, prioritise essential expenses and seek independent financial guidance rather than continuing to gamble.
It is also important to understand promotional messages, game information and account terms before participating. Do not gamble because you feel pressured by an offer, a notification or another person. If you are unsure about a feature, a limit or an account setting, review the available information or ask the relevant support team for clarification before proceeding.
Recognising when gambling may be a problem
Problem gambling can develop gradually and may affect people from all backgrounds. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it affects your mood, sleep, relationships, work, study, health or ability to meet financial responsibilities. You do not need to wait for a serious crisis before asking for help.
Possible warning signs
- Spending more time or money gambling than you originally intended.
- Thinking about gambling frequently or feeling restless when trying to stop.
- Increasing your stakes to seek the same excitement or to recover losses.
- Returning to gamble after losing money in an attempt to win it back.
- Hiding gambling activity, deposits, losses or account statements from family or friends.
- Borrowing money, using credit or missing bills because of gambling.
- Feeling anxious, guilty, irritable or low after gambling.
- Arguing with people close to you about gambling or withdrawing from usual activities.
- Trying to reduce or stop gambling but finding that you cannot do so.
- Using gambling to escape problems, loneliness, stress or difficult feelings.
If any of these signs feel familiar, stop gambling and speak with someone you trust. Consider using available account controls, requesting a break or asking for account exclusion. Support from a qualified gambling counsellor can help you understand what is happening and develop practical steps that suit your circumstances.
Taking a break or excluding yourself
A temporary break can be useful if you want time away from gambling, need to regain control or are unsure about continuing. A longer exclusion may be more appropriate if gambling is causing harm or if you have repeatedly tried to reduce your gambling without success. The purpose of these tools is to create distance from gambling and reduce access while you focus on your wellbeing.
Before taking a break or requesting exclusion, consider telling a trusted person and making a plan for managing urges, finances and free time. Remove saved payment details where appropriate, avoid gambling-related advertising and identify activities that support your health and relationships. If you share financial responsibilities, consider speaking with the relevant person about safeguards that may help protect household funds.
Account controls, cooling-off options and exclusion arrangements may be subject to the applicable terms and processes. They should not be treated as a substitute for professional support. If you request a responsible gambling restriction, do not try to bypass it by creating another account or using another person's account. Ask for help if you are finding it difficult to maintain the restriction.
- Choose a period away from gambling that gives you enough time to reset.
- Tell trusted family or friends about your decision so they can support you.
- Avoid opening new accounts or accessing gambling services through another person.
- Seek counselling or financial support if gambling has affected your wellbeing or finances.
- Contact the relevant support channel if you need help understanding available account controls.
Getting help and protecting your wellbeing
You do not have to manage gambling concerns alone. In Australia, free or low-cost support may be available through gambling counselling services, health professionals, community organisations and government-supported gambling help services. These services can provide confidential guidance about gambling urges, financial stress, relationships and steps to reduce or stop gambling. You can seek support for yourself or because someone else's gambling is affecting you.
For information about available help in your state or territory, search for an official Australian gambling support service or speak with a qualified health professional. Independent financial counselling may also be appropriate if gambling has contributed to debt or missed payments. If gambling is connected with severe distress or you feel at immediate risk of harming yourself or someone else, contact emergency services or an urgent mental health service in your area.
Stellar Casino can provide information about available account-related responsible gambling controls through its usual support channels, but gambling operators cannot provide medical, psychological or financial advice. Independent support may be the best option when gambling is affecting your health, relationships or finances.
A simple reminder
Gamble for entertainment, not income. Set limits before you begin, accept that losses can happen and stop when gambling is no longer enjoyable or affordable. If you are worried about your gambling, act early: take a break, use the controls available to you and seek support.
